PREJUDGEMENT

Time is what guides day to day life and without the it things would be impossible to adhere to. Having worked in a call center for Bank of America taking over 60 calls a day, one is bound to use prejudgement when assisting a client because each call is expected to be finished within a certain timeframe. With the massive amount of calls taken during the day, one would think that there might be a little verity within those calls. However, because most of the calls are similar, replacing a debit card, change of address, or the reordering of a tax document, prejudgement is used to finish the call promptly. Prejudgement can, and often does, back fire because another concern within the call can be missed. The prejudgement often adds time to the phone call as oppose to expediting the call. Being sure of what someone is going to say is not possible, which is why it is important to fully listen and only respond once the person has finished expressing themselves.